Are you dissatisfied with our service or products? Please inform us about it. We see complaints as an opportunity to improve our services and see ourselves in a permanent learning process. We have established an internal complaints procedure to ensure that your complaint is dealt with efficiently, fairly and correctly.
What happens to your complaint?
You will receive a confirmation that your complaint has been received.
We will resolve your concern as soon as possible and get back to you. If the processing takes longer than 5 working days, you will receive an interim message in which we inform you why the processing is delayed.
How can you reach us?
For the fastest possible processing, it is best to send us an email to beschwerde@element.in
Alternatively, you can send a letter to:
ELEMENT Insurance AG - Saarbrücker Str. 37A - 10405 Berlin - Germany
In order for us to quickly find a solution to your concern, we need the following information:
What other options do you have?
You can contact the ombudsman for life, accident and non-life insurance and the EU Commission's online dispute resolution platform with your concern free of charge. You can also complain directly to the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht) or go to court.
Further information
Online Dispute Resolution Platform of the EU Commission
Ombudsman for life, accident and property insurances
Versicherungsombudsmann e. V.
Postfach 08 06 32
10006 Berlin
You can obtain further information via: www.versicherungsombudsmann.de
Federal Financial Supervisory Authority:
Federal Financial Supervisory Authority (BaFin) Division VBS 4
Graurheindorfer Str. 108
53117 Bonn
E-Mail: poststelle@bafin.de
Website: www.bafin.de